Refunds/Returns

Dear International and Scandinavian customers, due to COVID-19 a return is very difficult and will take longer than usual to arrive at our office. This means that your refunds will be delayed up to 2 months. So before ordering, please check our size chart, and if you have any questions please email us at kontakt@saltochsand.se or contact us on Instagram @saltochsand. We always answer within 5-6 hours. We want you to do this to minimize your returns, not only because of the pandemic and slow, expensive shipping, but it's also better for the environment and planet to be more climate-friendly. 

Returns 
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, it must also be in the original packaging. It must be returned within 14 days after your return request was sent to us by email. When your return arrives at our office it can take up to 30 days until it's handled and you'll get a refund. 

To complete your return, we require a receipt or proof of purchase: 
You have the right to return or exchange your product, regardless of your reason, within 14 days from receiving the product. Please enclose the return form with your package stating your reason accordingly and kindly return the unused product in the original Salt & Sand packaging, all hangtags, and hygiene protections still in place.

When returning goods, shipping is at your own expense. However, if we have delivered a faulty product we will refund you the shipping fee.

Please do not send your purchase back to us before sending an e-mail to webborder@saltochsand.se requesting a return. Send order number, your name, and the name of products that you want to return.

All orders will get a return slip from us on PDF by email after requesting a return (Returns cost 55SEK)

We also want you to download our return form, fill it out, and put it in your package:

Download the return form here

Refunds
Once your return is received and inspected (Returns can take up to 2 months to reach us atm), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at webborder@saltochsand.se.

Exchanges / Reklamation 
We only replace items if they are defected or damaged by production faulty - not if the item is being uncarefully used. If you need to exchange it for the same item, send us an email at webborder@saltochsand.se, attach an image of the faulty item, (returns on broken or defected items are free).

Shipping/Return
Returns cost International/Scandinavia is 55SEK and will be deducted from your order when we send you a refund.

SHIPPING COSTS ARE NON REFUNDABLE

Non-picked up packages
Make sure to collect your package, if you don't pick it up and it's sent back to us, we will take out a fee for packaging, shipping, and labor cost. The cost will be 30% of the order summary + full shipping cost.

Care Instructions
Salt & Sand swimwear products are made of the finest fabric available. However, no polyamide fabric is completely colorfast when exposed to saltwater, sun, or chlorine – especially turquoise hues are sensitive. For your garment to last as long as possible please follow the care instructions carefully. Hand wash the garment after each use with a mild detergent without bleach. Do not soak the garment for too long. After each use, rinse several times and let drip dry in the shade. Never wring or twist the garment, and never use a dryer. Be careful with suntan lotions as they have the ability to destroy the fabric. Avoid contact with rough surfaces as this may cause pulling to swimwear. 

Last update: 2020/07/30