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Contact us

Customer Service is open: 
Monday - Thursday:  08.00-18.00
Friday: 08.00-16.00
Saturday - Sunday: closed
*with exception of Swedish Holidays.

We always try to respond within 48H

If you wish to make a return: 
Read our refund policy here before emailing us.

Please do not send your purchase back to us before sending an e-mail to order@saltochsand.se requesting a return.

Send us information about:

  • order number
  • your full name
  • and the name/names of the product/products that you wish to return.

Pre-Orders:
Pre-order items are sewn on demand. This means that delivery is a bit longer than usual, but we always try to work fast! Pre-Orders will have a "pre-order now" button instead of "add to cart". 

Do you need to change anything in your order?
If you wish to make a change in your order or have other questions about your order please contact us as soon as possible as your order is normally shipped the same day as placed.

Are you interested in collaborating with us? 
Send us an email at pr@saltochsand.se. To make it easier for us in our process, send us your: 

  • Social media accounts
  • Statistics (Gender, Country, City, Likes, Comments, etc.)
  • A little bit about yourself and why you would be a good match with our brand.

Remember, we get a lot of requests - so we might not always answer. So make sure to send us all the information about your accounts, and try to put as much time and effort in to your personal letter as possible! This will make you stand out more. Show us who you are why we should collaborate with you :)

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